Company Overview
CNA National (originally Western National Warranty Corporation) was founded in 1982 to provide franchised automobile dealerships with the best service contract available in the industry through a general agent network. We believe in providing best-in-class service with unwavering commitment to:
Produce maximum profitability for automobile dealers.
Provide complete security through solid insurance underwriting.
Be simple to use and understand, yet comprehensive enough to satisfy the different needs of the automotive marketplace.
Deliver the finest administrative services in the important areas of sales, claims, risk management and dealer administration.
The company was acquired by CNA in 1995. With an experienced management team, CNA National operates as an independent, autonomous subsidiary while enjoying the benefits of belonging to one of the largest insurance entities in the U.S.
Our parent company, CNA, is backed by over 125 years of experience and more than $65B in assets.
Our business philosophy: Be the best in the industry, not necessarily the biggest. Through this vision, we have earned a reputation for service excellence in all areas. Over the years, we have grown to become not only one of the top-volume companies in the industry but, simply stated, the best company in the business.
Our Culture
CNA National employs over 300 people at our headquarters in Scottsdale, Arizona, and across the U.S. Many of our employees have tenure of five, 10, 20 and more than 30 years, which speaks to both the quality of our staff as well as to the culture of our corporation.
Product Offerings
CNA National started on the premise of offering the best service contract in the industry, and we continue to make good on that promise to dealers. With a well-established service contract in the field, we began developing and launching other products, including limited warranties, GAP, tire and wheel, applied products and other ancillaries. In all, we offer one of the most robust product portfolios in the industry.
Learn MoreClaims Handling
Because CNA National’s Claims Department has such high levels of service, our dealers rarely have to spend time managing claims.
We have more than 120 employees in the Claims Department, most of whom are full-time phone adjusters. The department has over 200 ASE certifications at various levels, including several ASE Master Technicians.
Because we typically hire people with prior experience as technicians and service advisors, the combined experience level of the department’s personnel is more than 2,100 years of retail dealership service.
Our Claims Department operates so efficiently that we consistently pay claims with a turnaround time of two days or less—and we have same-day claims payment by credit card.
We offer two methods for submitting claims – via phone or online through a custom web portal. Dealers can choose one or both, and service advisors can use whichever system is convenient for them at the time.
Learn MoreProfit Participation
CNA National offers a selection of profit participation structures, including a retro program, CFC (controlled foreign corporation), NCFC (non-controlled foreign corporation) and DOWC (dealer owned warranty company).
Dealers who take part in one of our structures have access to additional third-party experts and financial advisors who work directly with CNA National and our clients. These consultants offer years of knowledge and experience with participation programs to help you bolster your portfolio.
Learn MoreHear From Our Partners
Don’t just take our word for it. Hear some of our agent and dealer partners on their experience with CNA National over the years. With different coverage options to meet dealers’ demands and consumer benefits among the best in the business, CNA National provides partners with a portfolio of products designed for F&I success.
