Mon-Fri 6 AM - 6 PM (Arizona time)
Sat 6 AM - 5 PM (Arizona time)
Filing a Claim
In most cases, dealerships or repair shops submit claims on behalf of our consumers. If you are a CNA National vehicle service contract holder who requires a repair to your vehicle, please take your vehicle to your dealership's service department or to one of thousands of licensed repair facilities across U.S. or Canada to have your problem diagnosed, and ask them to submit a claim to us for review and processing.*
*Claims require prior authorization. CNA National must be contacted by the repair facility before repairs are made.
GAP Waiver Claim
If you have experienced a total loss of vehicle and need to submit a GAP Waiver claim, please contact your automobile insurance provider prior to starting the claim process. In order to help expedite your claim refer to the list of documents below as well as instructions on how to submit them. We look forward to helping you get back on the road to recovery.
Required GAP Waiver Claim Documents
The following is a list of six standard documents required to process a GAP Waiver claim and where to find them. The items on this list will help start the process; if any additional documents are needed, one of our claims adjusters will notify you. To help expedite your claim, please locate your GAP waiver addendum and provide us the GAP addendum number in the top, right corner. This will be made up of eleven to thirteen characters, including letters and digits. If your GAP waiver addendum is not available, please let us know and we will attempt to search for your account.
Contact your automobile insurance company to request the following:
- A copy of the insurance settlement statement
- Your insurance company's method of evaluation for the vehicle's cash value
Contact your bank or lender (of your vehicle loan) to request the following:
Contact the dealership where you purchased your vehicle to request the following:
How to submit
For your convenience, you may choose from one of the three options below to submit your GAP Waiver claim documents. On each document, please provide the best phone number or email to reach you, along with your GAP addendum number, if available. If you already started a claim, please provide your claim number:
- Email: firstname.lastname@example.org
- Fax: (888) 969-2872
- Mail: CNA National Warranty, Attention: GAP Program Administrator, P.O. Box 2840, Scottsdale, Arizona 85252