Claims department hours:
Mon-Fri 6 AM - 6 PM (Arizona time)
Sat 6 AM - 5 PM (Arizona time)
(800) 345-0191

Filing a Claim

In most cases, dealerships or repair shops submit claims on behalf of our consumers. If you are a CNA National vehicle service contract holder who requires a repair to your vehicle, please take your vehicle to your dealership's service department or to one of thousands of licensed repair facilities across U.S. or Canada to have your problem diagnosed, and ask them to submit a claim to us for review and processing.*

*Claims require prior authorization. CNA National must be contacted by the repair facility before repairs are made.

working on car
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GAP Waiver Claim

If you have experienced a total loss of vehicle and need to submit a GAP Waiver claim, please contact your automobile insurance provider prior to starting the claim process. In order to help expedite your claim refer to the list of documents below as well as instructions on how to submit them. We look forward to helping you get back on the road to recovery.

Required documents+

How to submit +

Backed By Numbers

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Over 1,200 service contract and warranty claims approved daily
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More than $4 billion paid for customer repairs
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70,000 calls a month
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Claims paid same business day by credit card*
*CNAN dealers are paid the same day. Transients may take a few days during heavy volumes.

What Clients Are Saying About CNA National

Bgf Napa
6/16/2023
From the repair shop side, CNA National is one of the most competent, respectful and caring warranty companies out there. As a repair shop owner, I would definitely recommend them.
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Stefan H Schecter
6/14/2023
The upper management here cares. The personal attn to my claim, after some confusion and poor etiquette, was more than satisfactory. Give them a shot
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Jonathan DaSilva
6/12/2023
First time dealing with this company and they are amazing, very friendly and fast! Very quick to approve and pay for repairs needed.
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Cheyenne Ciuk
6/2/2023
Easy to get on the phone, and have always been helpful.
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Shawn hur
5/26/2023
We run a transmission repair shop and deal with extended car warranty contracts all the time. Every time I've dealt with CNA, the claims process goes through quickly and smoothly, and payment was sent over within a day. I'm not sure how good CNA is with smaller claim's but they have excellent coverage when it comes to powertrain coverage. Trust me, the claims approval process will take several wee...  See More
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Ryan Thoele
4/27/2023
If you are buying a vehicle and want peace of mind CNA is the service contract to go with. They are a premium contract that is super easy to work with.
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Shalexis Nakkita
4/25/2023
Made every question I ask easy and broke the question down to where I understand.
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Kyle Simons
4/17/2023
Did what they said they would. Replaced the screen in my tacoma with no hassle and more importantly no cost.
Posted togoogle logo image for a google review.
Christian Sonnal
4/16/2023
These guys are great. Highly recommend getting them as an extended warranty. As a repair shop we have no issues with them at all. They actually care for they clients.
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Daniel Cartwright
4/11/2023
As a advisor I dont mine dealing with this company. They treat there customers right and pay quickly.
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Danny Zabel
4/11/2023
Fast and a pleasure to work with
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Jay Jack
4/3/2023
Haven't had one issue with my warranty.
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John Stonestreet
3/17/2023
CNA makes things easy! Great job guys keep up the good work.
Posted togoogle logo image for a google review.
My Car Doc Indianapolis, LLC
1/31/2023
GIVE GENA A RAISE! I'm officially starting the petition now, she's awesome! Seriously though, I just off the phone with Gena. She's such a pleasant and fun person to work with, making a normally dreary and tedious call much more entertaining and enjoyable while still getting the job done and helping my client get repairs approved. I couldn't have asked for a better representative from your company...  See More
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Zach Webb
11/27/2022
Friendly staff, sometimes long phone wait but rarely.
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Get in touch with us

Interested in learning more about working with CNA National?
Get in touch with our team to explore new agent or dealer opportunities.

Contact Us Today