CNA National Employee Learning
Module 1: Coverage
Term Protect Customer Satisfaction
Section 1: Program Coverage
- Offering two tiers of protection to meet the needs of the short-term buyer or lessee
- No surcharges - more details in Section 10 of the contract
- Offering both standard and disappearing deductible options
Section 4: Your Coverage Contract Example
Section 4: Your Coverage Continued
No surcharge for custom suspension
(Different from Z2 VSC)
Section 4: Your Coverage Continued
(Same as Z2 VSC)
Section: 4 & 5
Section 4 – Expense Reimbursement Package
(Same as Z2 VSC)
Section 5 – Roadside Assistance
(Same as Z2 VSC)
Section 5: Roadside Assistance Continued
Term Protect benefits for Electric Vehicles
What is Limp-Along Coverage?
Limp-along coverage is a portable charging service that will provide contract holders with up to $100 of mobile charging if the propulsion battery of their electric vehicle is depleted while on the road. The vehicle will be towed via flatbed to the nearest charging facility if Limp-Along Coverage is not available in the area.
Why do electric vehicles require a flatbed for towing?
Electric vehicles must be towed using a flatbed to prevent damage to the propulsion battery located under the vehicle.
(Different from Z2 VSC)
Knowledge Check
Question 1: How many tiers of coverage does Term Protect offer?
Question 2: What types of coverage are offered under Term Protect?
Module 2: Non-Covered Items, Other Terms & Contracting
Section 9: Non-Covered Parts and Services
Our best exclusionary coverage: If it’s NOT listed below… it’s covered!*
(Different from Z2 VSC)
(Different from Z2 VSC)
* Non-covered conditions, non-covered services and exclusions apply. Please refer to actual contract for complete terms and conditions.
Section 9: Non-Covered Conditions
Snow-plow usage is not covered under the Term Protect VSC and there is no surcharge option.
(Different from Z2 VSC)
(Same as Z2 VSC)
Section 12: Transfers and Future Contract Guarantee
Transfers:
(Same as Z2 VSC)
Future Contract Guarantee:
Term Protect is not eligible for a future contract guarantee.
(Different from Z2 VSC)
Sections 13 & 14: Cancellations
Section 13: Your Right to Cancel
(Same as Z2 VSC)
Section 14: Our Right to Cancel
(Same as Z2 VSC)
Contract Rating – Menu Provider* and QuikRate
Product:
- Vehicle Service Contract (VSC)
Series Contract:
- Term Protect (PLC)
Program Coverage:
- Term Elite Protect (TEP)
- Term Premier Protect (TPP)
Contract Rating – QuikPreferences
Markups:
- Series: PLC
Deductibles:
- $0
- $100
- $100 Disappearing
Limit Rates:
- Program Coverage
- Terms/Miles
Settings:
- Number of Copies: VSC
Terms
Dark green terms are available for our new Term Protect product. For comparison purposes, the light green terms represent lease terms previously available under Z2.
Dealer Setup
Dealer agreement:
- Current Mechanical Breakdown VSC addendum, same as all vehicle service contracts
- Existing dealers selling Z2 series VSC today do not need to sign a new dealer agreement
- Requires rate request form to enable*
- There will be no changes to no-chargeback types or VIP Voucher for Term Protect
*Agency principal required
Participation Programs
Is Term Protect eligible for enrollment in participation programs?
- Term Protect is eligible for ALL the participation programs CNA National offers.
- If an existing dealer is enrolled in our participation programs for the Z2 VSC, they will be automatically enrolled in the same participation programs for Term Protect.
- Dealers who sell both the Z2 and Term Protect products will not be able to enroll in participation programs for one without also being automatically enrolled in the programs(s) for the other.
Ineligibility Criteria
Examples of ineligible vehicle criteria:
- High performance/value vehicles or trims
- Vehicle weight over 12,000 lbs.
- Gray market vehicles
- Vehicles manufactured for special services
- Incomplete models including flatbed trucks, cab and chassis
- Models with aftermarket parts, software or kits
- Vehicles with voided or rescinded factory warranty
Eligibility Criteria – Fuel Types
Ineligible Fuel Types:
- Fuel cell/Hydrogen vehicles are not eligible
Eligible Fuel Types:
- Internal combustion engine vehicles are eligible
- Hybrid vehicles are eligible
- Plug-In hybrid vehicles are eligible
- Battery electric vehicles are eligible
(Please reference the Ineligible Vehicles List under Term Protect series for a full list for specific model exclusions [Form 9246].
Some EV classes may vary from Z2.)
Underwriting Guidelines
- Term Protect is only eligible for New vehicles at launch.
- Used vehicles will not be eligible for Term Protect.
- Service drive sales (SDS) will not be available for Term Protect.
Marketing Materials
Term Protect has the following marketing materials available for use:
- Product brochure
- Highlight sheet
- Product comparison
- Product FAQ
