CNA National Warranty Corp | DNA

Agent Name

Dealership Name

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NOTE: Please be sure to include the agent or person(s) email address(es) you wish to send this submission to. Multiple email addresses may be separated by commas.

Current Provider(s)

What do you like about them?

What could they do better?

What do you feel are the most important aspects of a provider?

Describe your current sales process from start to finish

Who quotes rates and payments?

Who determines rates and how?

Is there any mark up or added items?

When is the bureau pulled and by whom?

Does the customer sign a completed credit application / 5-liner?

Yes

Who completes the credit application?

What is your philosophy on spot deliveries?

When a customer says yes to buying a vehicle, how long before they meet with F&I?

How long do they stay in F&I?

Is this meeting your expectations?

Yes

What are the strengths of the sales and F&I relationship?

What could be improved?

How are approvals communicated to the sales department?

Do you attend any type of save-a-deal meetings?

Yes

What are the 3 biggest strengths of the dealership?


1.	1st Biggest Strength
2.	2nd Biggest Strength
3.	3rd Biggest Strength

What are the 3 biggest opportunities for improvement?


1.	1st Biggest Improvement
2.	2nd Biggest Improvement
3.	3rd Biggest Improvement

Do you have any questions for me?

Additional Comments

DNA - Sales Manager