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GAP WAIVER CLAIM DOCUMENTS

If your vehicle has been declared a total loss and you are going to submit a Guaranteed Asset Protection (GAP) Waiver claim, there are several documents required.  

How To Submit A Claim For Your GAP Waiver To Be Processed

HURRICANE-RELATED GAP WAIVER CLAIMS

Our thoughts are with those impacted by the recent hurricanes. If you have experienced a total loss of vehicle and need to submit a GAP Waiver claim, please contact your automobile insurance provider prior to starting the claim process. In order to help expedite your claim refer to the list of documents below as well as instructions on how to submit them. We look forward to helping you get back on the road to recovery.

REQUIRED GAP WAIVER CLAIM DOCUMENTS

The following is a list of standard documents required to process a GAP Waiver claim and where to find them.  Along with these eight documents, please provide a copy of the police report, if applicable, that shows proof of loss. The items on this list will help start the process and if any additional documents are needed one of our GAP Waiver claims adjusters will notify you.      

Contact your automobile insurance company to request the following:  

1.  Your insurance declarations page

2.  A copy of the settlement statement

3.  Your insurance company's method of evaluation for the vehicle's cash value

Contact your bank or lender of your vehicle loan to request the following:  

1.  A copy of your finance agreement

2.  Your loan payment history

3.  Payoff statement as of the date of loss

Contact the dealership where you purchased your vehicle to request the following: 

1.  GAP waiver addendum

2.  Buyer's order or bill of sale

HOW TO SUBMIT GAP WAIVER CLAIM DOCUMENTS

For your convenience, you may choose from one of the three options below to submit your GAP Waiver claim documents.  On each document, please provide the best phone number or email to reach you, along with your GAP Waiver addendum number:                 

1. Email:  gapclaims@cnanational.com

2. Fax:  (888) 969-2872

3. Mail:  CNA National Warranty, Attention: GAP Program Administrator, P.O. Box 2840, Scottsdale, Arizona 85252